Coldwell Banker Real Estate Corporation, the nation's oldest national real estate organization, today announced that it has the highest ranking in customer satisfaction from both first-time home buyers and sellers who used national real estate firms, according to the J.D. Power and Associates 2003 Home Buyer/Seller Satisfaction Study SM* . J.D. Power and Associates conducts quality and customer satisfaction studies across a variety of top industries including real estate.

The study, which was conducted during August and September 2003, asked 2,924 homebuyers and sellers to evaluate the top five national real estate brands and to identify key factors of customer satisfaction in the home buying or selling process.

“We are honored to be recognized by this prestigious organization for leading customer service in these categories,” said Alex Perriello, president and CEO, Coldwell Banker Real Estate Corporation. “Buying and selling a home, especially for the first time, is one of the largest financial investments and one of the most important decisions a person can make. Our Coldwell Banker affiliates and sales associates understand this and are committed to top-notch personalized services that ensure a positive experience. This is a true testament to their exemplary service efforts as J.D. Power and Associates is renowned for representing the voice of the customer.”
* Study commissioned by Cendant Corporation

J.D. Power and Associates awarded Coldwell Banker with the “Highest Overall Satisfaction for First Time Home Buyers Among National Full Service Real Estate Firms” and “Highest Overall Satisfaction For First Time Home Sellers Among National Full Service Real Estate Firms,” for showing excellence in all three factors contributing to customer satisfaction: goodwill, broker relations and information services. In fact, Coldwell Banker ranked above the industry standard in providing important services, such as informing clients about the contract and showing attention to detail from contract through closing. The J.D. Power and Associates study also found that first-time homebuyers reported they were very satisfied with Coldwell Banker assistance in negotiating a purchase price, understanding buyers' needs and having their interest at heart.

About Coldwell Banker:
Since 1906, the Coldwell Banker ® organization has been the premier provider of full-service real estate. In 2003, Franchise Times magazine's prestigious Top 200 issue ranked the organization number one in real estate and number eight overall. The Coldwell Banker system has more than 3,500 residential commercial real estate offices with nearly 106,000 Sales Associates globally. Each office is independently owned and operated except for offices owned and operated by NRT Incorporated. The Coldwell Banker system is a leader in the industry in residential real estate, and in niche markets such as resort, new homes and luxury properties through its Coldwell Banker Previews International ® division. It is a pioneer in consumer services with its Coldwell Banker Concierge? program and award-winning Web site, www.coldwellbanker.com . Coldwell Banker Mortgage ® is one of the largest telephone/web based lenders in the country and the Coldwell Banker Commercial ® system is one of the largest commercial franchise operations with over 400 affiliates offering clients comprehensive buying, selling, leasing, acquisition, disposition and management services. Coldwell Banker Real Estate Corporation, is a subsidiary of Cendant Corporation (NYSE: CD).

About J.D. Power and Associates:
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm was founded in 1968 and its clients today include numerous Fortune 500 firms, as well as virtually every vehicle manufacturer and importer conducting business in the U.S. market. Each year, J.D. Power and Associates surveys millions of consumers and business customers to understand their opinions and expectations regarding the products and services they purchase. For more information, go to www.jdpower.com.